Guildford computing / IT

Dutch and English speaking Technical Support Agent

Date posted: Friday 25th September

Location: Surrey

Dutch and English speaking Technical Support Agent

Ref: 874865

Salary: £9.50 per hour inclusive of accrued holiday (£8.48 plus £1.02 holiday)
Location: Surrey, South West London
Job Type: Temp to perm
Start date: 2nd November 2009

The Company:

Our client, a leading company in the outsourcing industry, is currently recruiting for a Technical Support Agent with fluent Dutch and English. Both of these languages must be spoken to apply.

The Role:

-First line email technical support and customer service to a wide customer base
-Analysis, diagnosis and resolution of software problems
-Helping customers with all aspects of purchasing and product queries
-Supporting Dutch and English users within an English speaking workplace
-Providing support on all aspects of Windows and Mac platforms for B2B and B2C customers
-Actively contributing to online forums and knowledge base articles
-Taking ownership of problems through escalation procedure
-Developing excellent customer and colleague relationships
-Problem solving with customers to assist in speedy resolution of their queries
-Updating the internal call-management system to track procedures
-General administrative and back-office duties to be completes as required

Candidate Profile:

-Enthusiastic about assisting customers with their queries/problems
-Listening and working collaboratively with clients
-Excellent communication skills and good people-handling skills
-In depth knowledge of Mac and Windows operating systems
-Written and spoken fluency in DUTCH AND ENGLISH
-Translating technical language into day to day language
-Enthusiastic about finding long term solutions
-Ready to help colleagues when they need support
-Willing and eager to learn new technologies
-Creative in finding solutions to problems

Additional Information:

If you are interested in being considered for the role of Dutch and English speaking Technical Support Agent, please send your CV by e-mail.

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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website at www.ilc-ltd.com and register your details.