Guildford office / office admin

Customer Service Administrator French speaking

Date posted: Wednesday 14th October

Location: Surrey

Customer Service Administrator - French speaking

Ref: 356273

Salary: £21,000 pro rata
Location: Surrey
Job Type: Temporary - initially 9 months
Start date: Urgent

The Company:

Our client is a globally known pharmaceutical company with customers all over the world, whose headquarters are based in Surrey. The company are currently looking for a Customer Service Representative with French.

The Role:

The Customer Service Administrator with French will focus on the relevant European market. Main duties are:

- Accurate, professional, ethical and excellent management of all client telephone, email and fax orders and queries;
- Prioritisation and balancing of customer service with sound commercial acumen
- Responsibility for delivery of sales and growth targets within agreed territories, identifying and maximising business opportunities;
- Deliver a seamless, professional and efficient service to customers;
- Ensure compliance with all relevant regulations and quality guidelines;
- Develop great customer relationships and promote the service proposition;
- Innovative contributions to team incentives and customer excellence

Candidate Profile:

The Customer Service Administrator should be fluent in French. You must have:

- Proven experience of success in a sales/account management environment
- Proven delivery of exceptional customer service - going the extra mile
- Excellent communication skills both internally and with customers
- Cross functional effectiveness
- Sense of urgency, pressure and professionalism
- Professional and a very customer focused approach both in resolution of queries and on the telephone
- Excellent attention to detail, accuracy and organisation skills
- Intermediate MS Office skills

Additional Information:

If you are interested in the role of Customer Service Administrator - French Speaking, please send your CV for the attention of Lucy to l.butterfield@ilc-ltd.com.

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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website at www.ilc-ltd.com and register your details.