Dutch speaking Service Centre Agent

Reference: 985626


The Company:

Our client, a leading international company in the IT sector, is currently recruiting for a Dutch speaking Service Centre Analyst to work in their offices based in Surrey.

The Role:

-The role will involve providing first level technical support to a range of business customers via telephone.
-The successful candidate will be able to successfully respond to over 25 inbound customer calls per day, whilst working cohesively with other members of the level 1 team
-As part of the 1st line helpdesk team, you will be required to meet specified service level agreements, including 90% call response rate, 70% call resolution and over 85% customer satisfaction rate
-Whilst managing customer calls, it is essential for the service centre analyst to fully document and record all troubleshooting information to provide a professional and seamless service

Candidate Profile:

-The successful candidate will be fluent to native level or equivalent in both written and verbal forms of the Dutch language with a clear, friendly and professional telephone manner.
-Applicants must be strong team players, with outstanding communication skills.
-The ability to work on one's own initiative is essential, as is the ability to manage one's time and workload effectively
-Experience of using call-management systems and responding to written instructions is essential
-Candidates must have knowledge of and be comfortable with call centre and helpdesk environments
-Experience in supporting MS Operating Systems (XP and Vista knowledge an advantage)
-Experience using MS Office 2003 including Outlook
- Troubleshooting technical tasks including printing, network connectivity, remote connectivity, software installation failures etc.

Salary/Additional Information:

£12 per hour inclusive of holiday pay
Please send your CV by e-mail to apply for this position.

Please send your CV to l.butterfield@ilc-ltd.com or visit www.ilc-ltd.com for further information.

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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website at www.ilc-ltd.com and register your details.

Contact details

• Email: l.butterfield@ilc-ltd.com

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